Author | Louise S. Dunn

Louise S. Dunn

Ms. Dunn, a former practice manager, is owner of Snowgoose Veterinary Management Consulting. Besides consulting with veterinary practices, she has taught practice management workshops at 10 veterinary schools and publishes and speaks nationally. She is a founding member and a director of the Association of Veterinary Management Consultants and Advisors, Member of the AAHA Leadership Council of 100, involved in the national VPI Leadership Council and member of the VHMA and AVMLA.

Articles

Creating a successful performance improvement plan

A PIP can be a constructive way to help address challenges for employees having trouble meeting expectations

How to make it more convenient for clients to do business with you

Advanced technology and shifting customer behaviors can help practices communicate more easily and efficiently

How to create an attendance policy

Communicating expectations is key for staff adherence