Author | Cori Weber

The story of the life of a dog named Chance-and the special way we said goodbye-reminded me how beautiful the euthanasia experience can be.

Stop the clock for vital flea and tick discussions with clients. Consider these six client personalities and take time to offer the best responses to pet owners' parasite concerns.

Rate yourself with this quiz. Team members, guess your boss's responses, then read "Who's steering your practice?" in July 2013 Firstline for advice on how to work better with your boss.

If thoughts of your veterinarian stir you to feelings of mutiny, consider these tips to weather the storms at work and set a course for smooth sailing.