Practice Manager

How to respond to online reviews

Proactively and constructively replying to both fans and critics can solidify your reputation and influence customer decisions

A look into Bash Halow's upcoming Fetch lectures: Part 2

In this interview, Bash Halow, LVT, CVPM, offers a glimpse into his talk, 'Difficult, But Caring Conversations,' that he will deliver at the upcoming Fetch dvm360® conference.

Doing the math for products and supplies in veterinary practice

In a presentation at the Midwest Veterinary Conference, Karen E. Felsted, CPA, MS, DVM, CVPM, CVA, addressed the high cost of poor inventory accounting and how to do it right