Owners

Price breaks for staff family members, hardship clients and rescue organizations are costing Dr. Reed's veterinary practice. His brilliant idea? Staff members should pay a percentage of the discount. Hold on, says his hospital administrator.

If clients are showing some resistance to scheduling with your hospital's new veterinarian, try these best practices to get them from "I'd rather not" to "Let's do this!"

Veterinary app creator Mark Olcott, DVM, shares a top-level view of client payment options—and the need to actually try these options—with Fetch dvm360 attendees.