Client Handouts

Even if you try to regularly thank your team for a job well done, people still enjoy a few minutes of solely hearing praise. In this exercise, you can learn more about how team members view themselves in contrast to how their fellow teammates view them. It's all positivity--no calling out weaknesses--making it fun for all involved.

Use this handout to build pet owners' awareness about pain in their pets.

Don't let clients be fooled by fleas! Take 20 minutes in your next team meeting to discuss each of these barriers to flea preventionand make a plan for better client communication about these pesky parasites.