Author | Ryane E. Englar, DVM, DABVP (canine and feline)

Exam room GPS: Using signposts to direct the flow of conversation (Proceedings PDF)

Bad news delivery: Why are we so bad at it? (Proceedings PDF)

The psychology behind the power of transparency (with clients) and unconditional positive regard (with everyone you know) (Proceedings PDF)

Playing with a half deck: Strategies to manage client financial constraints (Proceedings PDF)