Author | Kelly Kulhavy, VRCE

Kelly Kulhavy, VRCE

Articles

Building a better practice: A focus on CSR education and client relationships

A successful veterinary clinic can rely on the entire team and its ability to connect with clients.

Why client service representatives matter

Client service representatives are essential communicators, care coordinators, and compassionate advocates at the core of every veterinary team

Becoming a receptionist

A passion for animals sparked a career that led to a lifelong commitment to advocating for veterinary receptionists

Veterinary Receptionist Week and what CSRs want

A happy client service representative will make clients and patients feel welcome and comfortable in your veterinary clinic