Author | Debbie Boone, BS, CVPM

Debbie Boone, BS, CVPM

Debbie Boone is a veterinary clinic consultant and head of the firm 2 Manage Vets Consulting, based in Gibsonville, North Carolina. As a consultant, she teaches best business practices to increase clinic profits and practice value, and she partners with practices to develop team communication skills. Debbie has 23 years of direct day-to-day management experience with small animal, mixed animal, specialty and emergency practices and shelter management. She is a frequent speaker at veterinary conferences and meetings and is co-author of

Articles

The most uncomfortable conversations in practice management

From unpleasant body odor to inappropriate outfits at work, these are some uncomfortable topics practice managers must talk to their team members about. Here is how to make these awkward conversations meaningful and productive.

Managers: 6 ways to make veterinary receptionists love you

Happy receptionists make for happy clients and a more pleasant workplace. Take these tips to heart and your team will love you.

Managers: 5 reasons receptionists hate you

Managers listen up: Your receptionists have spoken and they have a lot to say about your management style. Check out this list of management failures-created by attendees in continuing education courses on reception skills-and see if you fall into any one of these five categories. Then study the solutions so you can better serve your team.